307 Appointments Booked in One Month

Bain Dental Group runs three locations on a shared call center — and before Clinic Lab AI, that call center was missing an estimated 50 calls a day.

The problem

"They would have to come in and catch the calls — get all the voicemails, the text messages, and all of that stuff before they could even start taking the calls themselves," said Amber, who manages the practice's call center. At roughly 50 missed calls a day across weekdays, that added up to about 1,000 missed opportunities a month, handled by a team of four.

What changed

Clinic Lab AI took over answering every line, 24/7 — nights, weekends, and everything the call center used to miss. The practice was able to reduce its call center staff from four people to two, while catching every call that used to go unanswered.

The results

• In a single month (March), the AI caught roughly 1,000 calls and booked over 300 appointments
• Missed calls dropped from an estimated 50/day to zero
• Call center headcount reduced from 4 to 2
• An estimated $80,000–$85,000 in additional revenue that month, tracked directly from bookings in Open Dental

"The call center absolutely loves the support of AI right now... it doesn't matter, AI picks it up at night, during the day, on the weekends." — Amber, Bain Dental Group

The freed-up revenue went straight back into the practice — equipment upgrades and new hires, by Amber's account. Her advice to a practice on the fence: "It's like having an extra person, but maybe like 15 of them in the background. Don't hesitate. Get it."